Ordering & Returns

We do accept Paypal, at checkout, please make a note in the comment section. We will invoice you for the correct amount.

Shipping:

We ship most orders by USPS Priority Mail (starting at $8.00), unless your order weighs under 1 lb.  Then we ship First Class for $5.00.

We ship orders Monday thru Friday and usually Saturday, too. Our shopping cart will NOT automatically add shipping charges, there’s just not a good way to do it, as the website can’t tell how many cones of thread can go in a flat rate box.  We always ship the cheapest way Priority, unless another carrier will be cheaper.  If you are ordering from outside the contiguous US, you will be notified by email regarding shipping charges before we process your order.

 

 

ESTIMATED SHIPPING CHARGES

Threads/Supplies.  Under 1 lb $5.00 shipped via First Class.  Starting at 1 lb, rates start at $8.00. (this catches the majority of orders)  Ordering lots of thread…we will notify you if your shipping charges will be over $16.00.

Shipping for batting is here on this  zone chart.  All rolls are now included in these prices (12.00-48.00/roll).  In the upper Midwest states (IA, ND, SD, MN, WI, IL and parts of the St. Louis area…all rolls are 12.00 shipping)   We can ship the 120″ rolls!  Insurance per roll of batting/box is $4.00 and can be purchased online or with a note left in the comment section.  There are shipping hints on the thread pages, so you can maximize shipping.  Orders weighing under 1 lb…. ship for 5.00 via First Class.

If you are a North Dakota resident and you do not have a tax exempt number, state sales tax (7%) will be added to your order.  Our shopping cart will not add sales tax to applicable orders — we will add it manually when we process your order.  Please leave your tax i.d. # in the comment section to avoid sales tax.

If a product in our catalog doesn’t appear on our web site, you can still order it online. Just list the information for the product(s) you’d like to order in the Comments section of the shopping cart (on the checkout page), and we’ll see that it’s added to your order.

We have no minimum order requirement.

International Shipping Options

We ship USPS for International orders.

Returns & Credits

We are NOT responsible for lost boxes.  Please purchase insurance or note in the comment section.  Insurance per roll of batting/box is $4.00.  Priority boxes are insured for $50.00 with the USPS automatically…if you want additional insurance, please purchase it.  (4.00 per box)

If you need to return merchandise for any reason, you must contact us to obtain a return authorization. (Patterns and videos are not returnable and individual packages of needles for obvious reasons.) Drop shipped items are non-returnable.  All items returned must be in new condition. (if you purchased thread you cannot get to run in your machine, we aren’t going to issue a refund for an open cone) The following terms and conditions apply to returned merchandise:

*Items returned within 30 days will be credited to the credit card they were charged on less a 10% restock charge. If the returned items were paid for by check, we will send our check for the amount charged less a 10% restock charge.

*Items returned after 30 days will be noted on our invoice as a credit (less a 20% restock charge) which may be used for other items.

*No refunds will be made after 30 days — exchanges only.

*Shipping and handling charges both directions are never refunded or credited.