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Please check your order ONLINE before calling to check on an order. We prefer communication by email. Tracking numbers for USPS orders are uploaded online and emailed.
As of March 3, 2018, Paypal is setup on the site, be sure to fill out the billing/shipping details on the checkout page correctly, so shipping is added. If you order a roll of batting and any additional items, it’ll show shipping for 2 rolls of batting. We will combine up to 6 cones of thread in your roll of batting to save on shipping. NOTHING has changed with how we charge for shipping and only the correct amount of shipping will be charged. If you notice anything goofy, or unable to check out, PLEASE use the chat button so we are aware of it.
Be sure Paypal brings you back to Kingsmen to submit your order. If you do not see the “thank you” page after submitting your order, it was NOT completed.
If you have any issues at checkout, please use the chat button to make us aware of it. We cannot fix something we do not know about.
We ship orders Monday thru Friday and usually Saturday. (Saturday is just a bonus, though)
ESTIMATED SHIPPING CHARGES
Orders under 1 lb will be shipped USPS First Class for $5.00. Priority starts at $9.00 (This catches majority of thread orders). Thread orders are capped at 25.00 for large orders. (very rare)
Batting charges are figured by your zip code. Shipping charges for batting are here on this chart.
Quilters Dream batting already has the shipping figured in on the price listed. At checkout, it may show 5.00. If that is the case, and you haven’t ordered anything else, it’ll be removed before your payment is captured.
***We do not believe in overcharging per product, just to offer you free shipping or give you “points” to spend later. You often way over pay from companies that operate this way. We have phenomenal prices and low shipping rates.******
OTHER MISC. ITEMS YOU NEED TO KNOW AS A CUSTOMER OF KINGSMEN QUILTING SUPPLY
If you are a North Dakota resident and you do not have a tax exempt number, state sales tax (7%) will be added to your order. Our shopping cart will not add sales tax to applicable orders — we will add it manually when we process your order. Please leave your tax i.d. # in the comment section to avoid sales tax.
If a product in our catalog doesn’t appear on our web site, you can still order it online. Just list the information for the product(s) you’d like to order in the Comments section of the shopping cart (on the checkout page), and we’ll see that it’s added to your order.
We have no minimum order requirement.
International Shipping Options
We ship USPS for International orders and you’ll be notified of shipping charges before your order is processed.
Returns & Credits
We are NOT responsible for lost/damaged boxes. Please purchase insurance or note in the comment section. Insurance per roll of batting/box is $4.00. Priority boxes are insured for $50.00 with the USPS automatically…if you want additional insurance, please purchase it. (4.00 per box)
If you need to return merchandise for any reason, you must contact us to obtain a return authorization. (Patterns and videos are not returnable and individual packages of needles for obvious reasons.) Drop shipped items are non-returnable. All items returned must be in new condition. (if you purchased thread you cannot get to run in your machine, we aren’t going to issue a refund for an open cone) The following terms and conditions apply to returned merchandise:
*Items returned/refused within 30 days will be credited to the credit card they were charged on less a 10% restock charge. If the returned items were paid for by check, we will send our check for the amount charged less a 10% restock charge.
*Items returned after 30 days will be noted on our invoice as a credit (less a 20% restock charge) which may be used for other items.
*No refunds will be made after 30 days — exchanges only.
*No credit or exchanges after 60 days.
*Shipping and handling charges both directions are never refunded or credited.